Desktop Support Engineer
Company: Feldspar & Flint
Location: New York City
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Desktop Support Specialist
Location: Hybrid (Manhattan, NY) Compensation: $70,000–$80,000 base
bonus equity About the Role The Desktop Support Specialist will
provide hands-on technical support across a dynamic, fast-paced
environment. This role is ideal for an IT professional with strong
customer service skills, a solid technical foundation, and the
ability to troubleshoot and resolve issues efficiently. The
position requires a high level of professionalism, responsiveness,
and ownership. Key Responsibilities Support Windows 11 systems in
an enterprise environment, including Active Directory, Azure AD,
Group Policy, and Office 365 administration. Provide end-user
support for Citrix virtual desktop infrastructure (VDI).
Troubleshoot and support collaboration tools such as Teams, Zoom,
and Webex. Support business applications and assist users with
technical issues across multiple platforms. Manage user account
provisioning, access permissions, and security rights within Active
Directory. Utilize scripting and automation tools such as Python
and PowerShell; conduct basic Linux command-line tasks as needed.
Plan, install, configure, and maintain hardware and software across
both on-site and remote environments, including network-connected
and cloud-based systems. Perform updates, upgrades, and after-hours
maintenance to minimize outages and ensure system reliability. Take
full ownership of technical issues from identification through
resolution, ensuring timely communication and user satisfaction.
Position Requirements Bachelor’s degree or college diploma in
computer science, information technology, or a related field. 1–3
years of experience in desktop support, help desk, or technical
support roles (experience supporting financial services users is a
plus). Relevant technology certifications such as A, GCP, AWS,
MSCE, or CompTIA preferred. Internship or hands-on experience in a
technical environment is an advantage. Personal Attributes Strong
understanding of technology operations and organizational
objectives. Excellent interpersonal, written, and verbal
communication skills. Ability to research and diagnose networking,
systems, and application issues. Proven ability to prioritize and
execute tasks in high-pressure or urgent situations. Capable of
presenting information in a clear, user-friendly way to
non-technical employees. Highly self-motivated, detail-oriented,
and analytical, with strong problem-solving abilities. Exceptional
customer service orientation and a willingness to go “above and
beyond” for users. Thrives in a collaborative, team-based
environment.
Keywords: Feldspar & Flint, Norwalk , Desktop Support Engineer, IT / Software / Systems , New York City, Connecticut
