Director, Product
Company: Gartner
Location: Stamford
Posted on: April 15, 2024
Job Description:
The Director, Product will own the data pipeline that feeds the
Digital IQ and other research products within the Marketing &
Communications Practice. They will be responsible for working with
leaders across the organization to understand the needs of our
stakeholders and clients, gather requirements, maintain existing
tools, and prioritize new tools that increase retention and client
engagement. They will collaborate and engage on work generated by
the scrum/engineering team to ensure the most valuable features and
functionality are included in the product. The role provides
excellent exposure to a full range of topics important to CMOs; to
peers in other business units and practices across Gartner and
other CoEs, as well as the opportunity to apply and further develop
product management knowledge and data visualization expertise.What
you will do:Process Improvement
- Be a thought partner on how best to update current manual and
weighty processes, based on business strategy and priority
- Identify new ways to efficiently and responsibly make data
assets available to clients through our tools
- Collaborate on trainings/onboardings to ensure content and
product documentation is up to date & relevant
- Manage through all aspects of the product life cycle - from
initial user research to testing and release to ensure timely
releases
- Track user engagement with the product and suggest ways to
reduce analyst and researcher time spent working with data;
continuously suggest product optimizationsProduct Management
- Take full ownership over Digital Performance Benchmark (DBP)
data pipelines, reporting & data delivery
- Own ongoing feature improvements and scoring updates for the
Digital IQ product and all related tools
- Collaborate with research, advisory and engineering teams to
reduce manual QA effort on teams with product/dashboard
solutions
- Understand the inner workings & nuances of our existing
products/tools, our proprietary data and our partner data; be able
to provide support and suggest features improvements
accordingly
- Manage UAT process for data feature/tool roll-outs
- Work with key business stakeholders to solidify requirements
and priorities, develop a roadmap and ensure timely delivery and
acceptance; participate in the Scrum process as well as all Agile
ceremonies
- For new data tools and tool updates: create user stories with
detailed requirements and acceptance criteria in Jira.
- Lead product backlog prioritization with an attention to detail
on competing priorities as they relate to business needs. Refine
stories to improve aspects of our data integrations & scoring
pipeline strategy each sprint.
- Collaborate to ensure effectiveness of the process and
accountability of all stakeholders
- Establish a positive working relationship with the research,
advisory and engineering teams in the US & India
- Communicate professionally during stressful situations,
resolving problems effectively and positively.
- Foresee issues on projects before they occur and raise risks to
appropriate parties; proactively create contingency plans and
recommend solutionsMethodology
- Serve as an expert on our available data sets
- Work with Analysts and Research team to understand clients'
MCPs (mission critical priorities); suggest solutions within our
existing data
- Coordinate with data visualization team to validate data
flowing through tools before release
- Collaborate with the team on nuanced data needs for new and
emerging industries
- Own the methodological accuracy of joining multiple data
sets
- Collaborate with research, advisory and engineering teams to
onboard new data sets (internal or external)
- Lead and promote best practice in design, execution, process &
delivery of benchmarking products
- Work closely with management team and peers to build trust,
encourage teamwork and drive the highest impact for data tools,
interactives and benchmark researchWhat you will need:
- Strong written and verbal communication skills
- Strong interest and love of data & data pipelines
- Superior customer service ethic and interpersonal skills
- Excellent organizational and time management skills and ability
to perform gracefully under pressure and meet inflexible or
shifting deadlines; ability to context switch
- Positive, solution-oriented approach to problems
- Availability to perform as part of a team as well as
individually
- The ability to prioritize effectively & communicate with
stakeholders at various levelsQualifications:
- College degree in a related discipline
- 5-6 years of experience at a leading research / data analytics
/ BI / consulting firm
- Experience in quantitative and business analytics and data
visualization best practices
- Expertise with Microsoft Office (Word) and G Suite (Google
Docs, Google Sheets)
- Experience using Project Management tools such as Jira or
Asana
- A willingness to be flexible as product needs and priorities
change/evolve over time
- Excel, SQL & Tableau knowledge is a plus#LI-KS1Who are we?At
Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight
that drives smarter decisions and stronger performance on an
organization's mission-critical priorities. We've grown
exponentially since our founding in 1979 and we're proud to have
over 19,500 associates globally that support over 15,000 client
enterprises in more than 100 countries.What makes Gartner a great
place to work?Our teams are composed of individuals from different
geographies, cultures, religions, ethnicities, races, genders,
sexual orientations, abilities and generations. We believe that a
diversity of experiences makes us stronger-as individuals, as
communities and as an organization. That's why we're recognized
worldwide as a great place to work year after year. We've been
recognized by Fortune as one of the World's Most Admired Companies,
named a Best Place to Work for LGBTQ Equality by the Human Rights
Campaign Corporate Equality Index and a Best Place to Work for
Disability Inclusion by the Disability Equality Index. Looking for
a place to turn your big ideas into reality? Join #LifeAtGartner
What we offer:Our people are our most valuable asset, so we invest
in them from Day 1. When you join our team, you'll have access to a
vast array of benefits to help you live your life well. These
resources are designed to support your physical, financial and
emotional well-being. We encourage continued personal and
professional growth through ongoing learning and development
opportunities. Our employee resource groups, charity match and
volunteer programs keep you connected to your internal Gartner
community and causes that matter to you.Gartner believes in fair
and equitable pay. A reasonable estimate of the base salary range
for this role is 116,000 USD - 164,220 USD. Please note that actual
salaries may vary within the range, or be above or below the range,
based on factors including, but not limited to, education,
training, experience, professional achievement, business need, and
location. In addition to base salary, employees will participate in
either an annual bonus plan based on company and individual
performance, or a role-based, uncapped sales incentive plan. Our
talent acquisition team will provide the specific opportunity on
our bonus or incentive programs to eligible candidates. We also
offer market leading benefit programs including generous PTO, a
401k match up to $7,200 per year, the opportunity to purchase
company stock at a discount, and more.The policy of Gartner is to
provide equal employment opportunities to all applicants and
employees without regard to race, color, creed, religion, sex,
sexual orientation, gender identity, marital status, citizenship
status, age, national origin, ancestry, disability, veteran status,
or any other legally protected status and to affirmatively seek to
advance the principles of equal employment opportunity.Gartner is
committed to being an Equal Opportunity Employer and offers
opportunities to all job seekers, including job seekers with
disabilities. If you are a qualified individual with a disability
or a disabled veteran, you may request a reasonable accommodation
if you are unable or limited in your ability to use or access the
Company's career webpage as a result of your disability. You may
request reasonable accommodations by calling Human Resources at +1
(203) 964-0096 or by sending an email
toApplicantAccommodations@gartner.com.Job Requisition ID:86598By
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Keywords: Gartner, Norwalk , Director, Product, Executive , Stamford, Connecticut
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