Assistant Relationship Manager
Company: Capital One
Location: Jericho
Posted on: April 1, 2026
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Job Description:
Assistant Relationship Manager As a member of the Dealer Sales
Pod, the ARM is responsible to leverage the Sales System & Protocol
to ensure the overall interaction between the Dealer and Capital
One is an iconic experience. The ARM is responsible for enabling
their ASM, DSM and RM partners to focus on building best in class
relationships and bring solutions to match their needs through
consultative selling by: Serving as the main point of contact for
dealer customer service escalations. Providing high touch concierge
service. Developing a deep understanding of our products and
programs, mining for dealer pings, and proactively setting up other
Sales Pod members to be more effective through their conversations
with the dealer. General Responsibilities: Cultivate positive
relationships with our dealer customers to become the dealers point
of contact for all service and execution needs. Act as a support
and administrative coordinator between Capital One and our
dealership customer. Manage and resolve outstanding dealer sales
items, such as: dealer agreements, dealer product cancellations,
title issues, dealer receivables, and a wide range of other dealer
facing items. Engaging with a high level of dealer communication
via inbound and outbound phone calls, email, and dealer messaging.
Leverage a broad variety of systems and internal teams to resolve
outstanding dealer issues. Educate Dealer Customers on Capital One
Auto Finance’s programs, tools, platforms, policies and procedures.
Collaborate with teammates cross-departmentally to solve problems
and be the primary dealer contact for all internal Dealer POD
funding, sales, and administrative escalations. Support our sales
partners with business development by communicating opportunities,
scheduling sales appointments, solving dealer related problems, and
collaborating to grow business. A likely match for this position is
an energetic and fun individual who has effective communication
skills. Strong multitasking, efficient typing, and attention to
detail will also serve as valuable skills within this fast-paced
position. Individuals who have strengths in quality assurance and
process management may also be a solid match. We are seeking
positive people, who think problem solving is fun. Schedule
Expectations: Available ~3 Saturdays a month as needed to cover
dealer inquiries and escalations with Tuesday, Wednesday or
Thursday off In office 5 days a week for the first 90 day training
period Potential to work up to 2 Sundays a month with Tuesday,
Wednesday or Thursday off Basic Qualifications: High School
Diploma, GED or Equivalent certification Preferred Qualifications:
Associate’s Degree 2 years of Sales or Customer Service Experience
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position. The minimum and maximum
full-time annual salaries for this role are listed below, by
location. Please note that this salary information is solely for
candidates hired to perform work within one of these locations, and
refers to the amount Capital One is willing to pay at the time of
this posting. Salaries for part-time roles will be prorated based
upon the agreed upon number of hours to be regularly worked.
Jericho, NY: $75,400 - $86,100 for Assistant Relationship Manager
Candidates hired to work in other locations will be subject to the
pay range associated with that location, and the actual annualized
salary amount offered to any candidate at the time of hire will be
reflected solely in the candidate’s offer letter. Capital One
offers a comprehensive, competitive, and inclusive set of health,
financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website . Eligibility varies
based on full or part-time status, exempt or non-exempt status, and
management level. This role is expected to accept applications for
a minimum of 5 business days. No agencies please. Capital One is an
equal opportunity employer (EOE, including disability/vet)
committed to non-discrimination in compliance with applicable
federal, state, and local laws. Capital One promotes a drug-free
workplace. Capital One will consider for employment qualified
applicants with a criminal history in a manner consistent with the
requirements of applicable laws regarding criminal background
inquiries, including, to the extent applicable, Article 23-A of the
New York Correction Law; San Francisco, California Police Code
Article 49, Sections 4901-4920; New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other
applicable federal, state, and local laws and regulations regarding
criminal background inquiries. If you have visited our website in
search of information on employment opportunities or to apply for a
position, and you require an accommodation, please contact Capital
One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations. For
technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com Capital One
does not provide, endorse nor guarantee and is not liable for
third-party products, services, educational tools or other
information available through this site. Capital One Financial is
made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Norwalk , Assistant Relationship Manager, Engineering , Jericho, Connecticut
