VIP Reservations Agent
Company: Avalon Transportation
Location: North Arlington
Posted on: April 1, 2026
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Job Description:
VIP Reservations Agent Schedule : Full time: Various Shifts
Available including Overnight Salary : Starting at $16 - $20 per
hour, based on experience Sign-on Bonus Available Position
Overview: Successfully fulfill the client’s transportation needs
and enter that information correctly into the reservation or
dispatch systems. Responsibilities and Duties: Responsible for
answering incoming calls, email requests and online booking
requests for service from client. Accurately input reservation
request and any necessary changes into all appropriate computer
systems in a concise and professional manner. Keeping up to date on
Avalon’s products, services, policies and procedures. Reconfirm
future reservations with clients. Build rapport with clients by
becoming knowledgeable about their account, special needs and
particular preferences. Responsible for continuously monitoring all
incoming reservation channels (phone, multiple email inboxes,
online bookings) and answering all inquiries about the company,
service, rates and travel time promptly and professionally. Handles
reservations for affiliate work and farms orders to affiliate
network as needed. Monitors the status of national rides to ensure
clients are receiving excellent customer service from our affiliate
network. Identifies and resolves any problems with incoming orders;
escalate as needed. Proactively and professionally handle customer
service complaints and escalate issues as appropriate to respective
department heads. Accurately help build client profiles and
accounts by informing accounting of new account information
obtained from client calls. Performs basic dispatch functions as
needed such as: coding, calling affiliates, obtaining chauffeur
details and securing and sending new trips. Responsible for
checking all work at the end of shift. Handles and secures greeters
when needed. Other duties as assigned Benefits : 401(k) Dental
insurance Health insurance Vision insurance
Keywords: Avalon Transportation, Norwalk , VIP Reservations Agent, Customer Service & Call Center , North Arlington, Connecticut
