Customer Service Representative - State Farm Agent Team Member
Company: Alexa Santana - State Farm Agent
Location: Rahway
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits: Bonus based on
performance Company parties Dental insurance Flexible schedule
Health insurance Opportunity for advancement Paid time off Training
& development Vision insurance ABOUT OUR AGENCY: Welcome!
Bienvenidos! Im Alexa Santana, proud owner of the first-ever State
Farm Agency in Rahway, New Jersey. As a bilingual agent (hablo
Ingls y Espaol) and lifelong Central New Jersey resident, Ive built
my agency on connection, compassion, and commitment. With a
Bachelor of Science from Centenary University and over 23 years of
State Farm experience, I earned the opportunity to open my doors as
an agent in April 2021. Becoming a State Farm Agent isnt something
that happens overnightits a journey built on helping others,
something Im deeply passionate about. Being a Legacy Agent (my
parents are also State Farm Agents), this career is more than a
jobits part of my family and my purpose. But my most important
role? Im a proud mom to an amazing child with autism. Being a
special needs parent has shaped how I lead with empathy, advocate
fiercely, and celebrate every milestoneat home and in business. My
passion is helping others feel confident about their future by
preparing for the unexpected and making space for their goals and
dreams. Were here to serve the communities of New Jersey, New York,
and Pennsylvania with Automobile, Homeowners, Renters, Condominium,
Commercial, Pet, and Life Insurance. You can find us in the heart
of the Rahway Arts District inside The Mall on East Cherry Street,
right across from The Waiting Room Restaurant. ROLE DESCRIPTION: As
a Customer Service Representative - State Farm Agent Team Member
with Alexa Santana - State Farm Agent, you will generate the kind
of exceptional customer experiences that reinforce the growth of a
successful insurance agency. Your attention to detail, customer
service skills, and desire to help people make you a fit. You will
enhance your career while resolving customer inquiries,
coordinating with other agency team members, and anticipating the
needs of the community members you support. We look forward to
connecting with you if you are the customer-focused and empathetic
team member we are searching for. We anticipate internal growth
opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES: Answer customer inquiries and provide policy
information. Assist customers with policy changes and updates.
Process insurance claims and follow up with customers. Maintain
accurate records of customer interactions. QUALIFICATIONS:
Communication and interpersonal skills. Detail-oriented and able to
multitask. Previous customer service experience preferred.
Keywords: Alexa Santana - State Farm Agent, Norwalk , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Rahway, Connecticut
